Tenant services
Available services for tenants currently residing within an Oxford County Housing unit.
Request maintenance
If Oxford County is your landlord, fill out the Tenant Maintenance Request form to request maintenance for your unit or building.
Tenant
complaint
This form is for Oxford County Housing tenants who have serious complaints they are willing to pursue with an official third-party at a hearing.
Maintenance - Frequently asked questions
Maintenance requests are completed as quickly as possible and are prioritized by:
- the time of the call
- availability of staff or other resources
- nature and severity of the issue
Non-emergency repairs are scheduled during regular business hours of 8:30 a.m. to 4:30 p.m.
Emergency maintenance requests: Between four (4) to 24 hours
Examples: fire, flood, faulty smoke detector, no heat in winter, faulty toilet.
Urgent maintenance requests: Within 48 hours
Examples: fridge not working, no power or water in an area of the home, lock change due to lost key.
Regular maintenance requests: Within 10-30 business days
Examples: damaged window screen, closet door broken, leak in foundation in basement, general maintenance.
Yes, tenants should remain at home for the service call. If you cannot be home, you must contact staff to give them permission to enter your home.
Oxford County Housing may also issue 24 hours’ written notice to enter a unit to complete repairs. However, in cases of emergency (e.g., serious damages, hazards), 24-hours’ notice is not required and the County may enter your unit.
If you are not available at the scheduled time to let the contractor into your home, please call the contractor (if they have supplied you with contact information) or the Maintenance Request Line at 519-539-9800 ext. 3337 to reschedule the appointment, or complete the form at https://www.oxfordcounty.ca/forms/human-services/tenant-maintenance-request. Please note: 24 hours’ notice is needed to reschedule appointments.
If you have a pet, let staff know in advance. Your pet may need to be caged or removed from the home during your service call.
A maintenance emergency includes anything concerning life safety equipment, including smoke detectors, other alarm equipment, electrical issues, elevator stoppage, loss of heat or power and water break or flood.
- If you have an after-hours maintenance emergency, contact the emergency answering service at 519-533-0011. Do NOT call the Fire Safety Tenant.
- If there is a gas leak, fire or issue requiring police, fire or ambulance, phone 9-1-1.
You will NOT be evicted for reporting a pest issue. Contact 519-539-9800 ext. 3337 as soon as you notice any pests.
There is no charge to do inspections and basic treatments in your unit.
You may paint your home in light neutral colours. If a darker colour is used, you will be expected to restore the walls to a light neutral colour before you move out.
Locks on a unit are only changed when a tenant moves out or if a tenant passes away. Tenants are not permitted to add their own locks for safety reasons and they will be removed. In the case of eviction or abandonment, the locks are changed following legal processes.