Oxford County owns and is responsible for the management, maintenance, and long-term capital planning for the County's water and  wastewater system as a whole. The City of Woodstock and the Town of Tillsonburg operate their water and wastewater systems.

If you have questions about water quality or meter issues, please contact your billing agent as shown on your utility bill. For after-hour emergency calls, find the numbers for your area listed on the Billing page.

Questions? Contact Public Works at 1-800-755-0394 from Monday to Friday, 8:30 am - 4:30 pm.

What's new

Rate changes for 2023

Starting on January 1, 2023, new rates for water and wastewater come into effect. Rates for 2021-2024 were set in 2020 following public consultation and will vary depending on where you live in Oxford County.  Check back soon for 2023 rate notices Utility bill insert: New water and wastewater rates for 2023

Keep fats, oils and grease out of the drain

Public Works safely treats residential and industrial wastewater that goes down drains and into sewers, but keeping our infrastructure running is everyone’s responsibility. At home or at work, fats, oils and grease should never go down the drain. They can impact the sanitary sewer system and, for industrial users, can lead to fines under the County’s sewer use by-law. Questions? Contact seweruse@oxfordcounty.ca. More about the sewer use by-law | Video: To flush or not to flush

Estimate your water and wastewater bill

Oxford County's online calculator lets you estimate the monthly and annual water bill for someone living in your community. Try the calculator here

Need a locate? Call before you dig.

Before you dig, you must contact On 1 Call for all water and sewer locates. On 1 Call offers a free, 24/7 locate service both online or by calling 1-800-400-2255.