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Water & Wastewater
Oxford County owns and is responsible for the management, maintenance, and long-term capital planning for the County's water and wastewater systems. Oxford County operates all Water Treatment facilities and Wastewater Treatment Plants. The City of Woodstock and the Town of Tillsonburg operate portions of the water distribution and wastewater collection systems. Oxford County operates and maintains the water distribution and wastewater collection system in the remaining Area Municipalities and select portions of the City of Woodstock and Town of Tillsonburg systems.
If you have questions about water quality or meter issues, please contact your billing agent as shown on your utility bill. For after-hour emergency calls, find the numbers for your area listed on the Billing page.
Questions? Contact Public Works at 1-800-755-0394 from Monday to Friday, 8:30 am - 4:30 pm.
What's new
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Drinking water system annual reports |
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County Council received the 2022 Annual Water System Performance Summary reports in February. The reports show that the County treated and supplied approximately 10.9 million cubic metres of clean, safe and reliable drinking water to 21 communities through 17 drinking water systems last year. Approximately 13.6 million cubic metres of wastewater was treated in 2022. Four of the nine County municipal wastewater treatment plants achieved 100% compliance ratings: Ingersoll, Mount Elgin, Tavistock and Thamesford. The remaining ratings encompass Drumbo 94%, Norwich 99%, Plattsville 97%, Tillsonburg 98% and Woodstock 99%. Read the 2022 drinking water system annual reports online here. |
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Annual wastewater system performance reports |
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County Council received the 2022 Annual Wastewater Treatment Plant Summary Reports and the 2022 Annual Biosolids Summary Report at the March 8 Council meeting. Together, the reports show continued strong performance in managing wastewater generated by more than 70,000 residents and businesses in a safe and environmentally responsible manner. Approximately 13.6 million cubic metres of wastewater was treated in 2022. Four of the nine County municipal wastewater treatment plants achieved 100% compliance ratings: Ingersoll, Mount Elgin, Tavistock and Thamesford. The remaining ratings encompass Drumbo 94%, Norwich 99%, Plattsville 97%, Tillsonburg 98% and Woodstock 99%. Read the 2022 wastewater system performance reports online here. |
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Water and wastewater rate changes for 2023 |
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Starting on January 1, 2023, new rates for water and wastewater come into effect. Rates for 2021-2024 were set in 2020 following public consultation and will vary depending on where you live in Oxford County. View the rates for your community in the Rates & By-Laws section Rate notices: Townships | Ingersoll | Tillsonburg | Woodstock Utility bill insert: New water and wastewater rates for 2023 |
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Water and Wastewater Master Plan |
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Oxford County communities are growing and so is our water and wastewater infrastructure. Supplying clean, safe drinking water to our residents and industry users and properly collecting and treating wastewater has a direct impact on the health of our community and the environment. The Water and Wastewater Master Plan will set out the long-term water and wastewater servicing strategies to support existing needs and accommodate future growth in population and employment through to the year 2046. Learn more about the Water and Wastewater Master Plan at Speak Up, Oxford! |
| Backflow Prevention Program |
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Oxford County is seeking feedback on a proposed Backflow Prevention Program (BPP). The BPP will further protect the municipal drinking water from potential contamination by private side businesses and properties that are connected to the water distribution system. Public consultation events on this study are taking place in each of Oxford's municipalities between January 31 and March 23, 2023. Events will be advertised through local media, social media, and on Speak Up, Oxford! at www.oxfordcounty.ca/backflow. Submit your feedback by April 6, 2023. |
| Keep fats, oils and grease out of the drain |
 Public Works safely treats residential and industrial wastewater that goes down drains and into sewers, but keeping our infrastructure running is everyone’s responsibility. At home or at work, fats, oils and grease should never go down the drain. They can impact the sanitary sewer system and, for industrial users, can lead to fines under the County’s sewer use by-law. Questions? Contact seweruse@oxfordcounty.ca. |
| Estimate your water and wastewater bill |
| Oxford County's online calculator lets you estimate the monthly and annual water bill for someone living in your community. Try the calculator here |
| Need a locate? Call before you dig. |
| Before you dig, you must contact On 1 Call for all water and sewer locates. On 1 Call offers a free, 24/7 locate service both online or by calling 1-800-400-2255. |