Public Service Clerk & Associate Supervisor - Norwich

 WHAT WE OFFER:

Option of enrollment in OMERS defined benefit pension plan.

Employee and Family Assistance Plan available

POSITION SUMMARY

Both the Public Service clerk and Associate Supervisor provides high level customer service, including instruction and promotion of library resources, readers’ advisory, programming and technology support for customers of all ages and backgrounds. This includes those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs. 

(Public Service Clerk):                                

Under the supervision of the Branch Supervisor, the public service clerk may assist, develop, promote, and/or deliver programming for various age groups. Assists with the set up and takedown of programs and events. This may include determining resources needed to enhance the library, programming, and the patron experience. 

(Associate Supervisor):

Under the supervision of the Branch Supervisor, the Associate Supervisor maintains the day-to-day operations of a library branch in the absence of the Branch Supervisor. Associate Supervisors are not assigned to a particular branch library and are expected to be available to work on short notice. 

All Oxford County Library (OCL) employees are responsible for supporting the Library’s Mission, Vision and Values. 

QUALIFICATIONS FOR SUCCESS (Public Service Clerk):

• Secondary school graduate or equivalent. Post-Secondary Education considered an asset.
• Demonstrated experience providing inclusive customer service. Previous library experience is an asset.
• Demonstrated experience in developing and/or delivering programming to various age groups.
• An equivalent combination of education and experience may be considered.
• Experience in a customer service environment considered an asset.
• Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework.
• Ability to interact respectfully with a variety of community members and groups, including those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs.
• Excellent communication and organization skills.
• Ability to work independently and collaboratively as part of a team.
• Access to reliable transportation required.
• Acceptable Vulnerable Sector Police Check.

QUALIFICATIONS FOR SUCCESS (Associate Supervisor):                   

• Post-secondary education in library studies or a related discipline is preferred. An equivalent combination of education and experience may be considered.
• Excellent communication and customer service skills. Previous library experience considered an asset.
• Demonstrated commitment to diversity, equity and inclusion as a customer service practice.
•  An equivalent combination of education and experience may be considered.
• Advanced computer proficiency, including familiarity with and adaptability to the Microsoft Office Suite and new technologies, including the ability to learn library software, online platforms and databases. 
•  Ability to interact respectfully with a diverse population and community groups including those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs.
• Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency frame.
• Demonstrated ability to work autonomously, prioritize multiple deadlines and adapt to changing priorities.  
• Demonstrated ability to work both independently and collaboratively in teams.
• Knowledge of relevant trends, legislation and regulations.
• Acceptable Vulnerable Sector Police Check.

Resumes will only be accepted electronically via e-mail at: hr@oxfordcounty.ca

Please include the competition # and position title in the subject line of your email.

****Candidates selected for an interview will be required to provide a program example****

POSTING DATE: Monday, November 9th, 2026

CLOSING DATE: Monday, November 16th, 2026, by 4pm             

Oxford County is committed to fostering diversity, equity, and inclusion throughout the Corporation. Oxford County promotes representational and employment equity to represent and serve our communities well. Oxford County is an equal opportunity employer and welcomes applications from all qualified individuals, including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. Studies have shown that women and minorities are less likely to apply for posted vacancies unless they meet every single qualification. Oxford County is dedicated to building a diverse and inclusive workplace and encourages you to apply If you’re excited about this role. You may be the right candidate even if your past experience doesn’t align perfectly with every qualification in the job description.

Oxford County is committed to fostering an accessible and equitable recruitment process for all applicants. The County will attempt to provide reasonable accommodations to ensure the applicant’s full participation if requested. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, resumes are only accepted in response to advertised vacancies and will be used for the purposes of determining eligibility for employment only. We appreciate all resumes, but only those selected for interviews will be contacted. If you require any document in an accessible format, contact us via email, in person, by telephone, or in writing using the contact information above.