All long-term care homes in Ontario are regulated by the Ministry of Long-Term Care and inspected by the provincial government. As municipally owned long-term care homes, all three Woodingford Lodge homes (Woodstock, Ingersoll, and Tillsonburg) are operated by Oxford County, with Oxford County Council providing oversight for their management.

Documents on this page are posted under requirement by provincial legislation, or are shared to provide more information about long-term care from government or agency sources. 


Emergency plan

Long-term care homes are required to post their emergency plans. Woodingford Lodge's emergency procedures include the following. 

  1. Code Red – Fire Safety
  2. Code Green – Evacuation
  3. Code Yellow – Missing Resident
  4. Code Silver – Person with Weapon – Exceptional Threat
  5. Code Grey – External Release
  6. Code Purple – Natural Disaster and Extreme Weather
  7. Code Brown – Carbon Monoxide Leak- Emissions
  8. Code Brown –Natural Gas Leak or Hazardous Chemical Spill
  9. Code White – Violet Person – Resident
  10. Loss of Electronic Communication Systems

Pandemic Plan

Long-term care homes are required to post their pandemic response plans. 

A Guide for COVID-19 Pandemic Preparedness and Response (2022)

Continuous Quality Improvement Plan reports

Long-term care homes are required under legislation to develop Quality Improvement Plans and report regularly to show how they are working to improve quality of care to residents.

Woodingford Lodge's plan focuses on the following priority areas:

  • using technology to improve workflow, manage workload, and help residents feel connected;
  • enhancing our relationship with our community partners and stakeholders; and, 
  • ensuring staff satisfaction and retention to ensure the continued delivery of excellent care to residents.


2024-2025 Ingersoll Work Plan 

2024-2025 Tillsonburg Work Plan 

2024-2025 Woodstock Work Plan 

2024 Woodingford Lodge Quality Improvement Plan Ingersoll Narrative

2024 Woodingford Lodge Quality Improvement Plan Tillsonburg Narrative

2024 Woodingford Lodge Quality Improvement Plan Woodstock Narrative

2024 Ingersoll Progress Report

2024 Tillsonburg Progress Report

2024 Woodstock Progress Report

Resources for residents and families

Government and agency supports can help explain how to find a long-term care home, what to expect when living in long-term care, and your rights as a resident. Recommended resources include: 

Concerns and complaints

Woodingford Lodge is committed to providing exemplary care and services. If you are dissatisfied with any aspect of our service, please reach out to the manager.

If your concern has not been rectified or if you would prefer to speak to the Director of Woodingford Lodge, please reach out to:

Mark Dager
519-421-5556, ext 2001 | Toll free at 1-800-755-0394
300 Juliana Drive, Woodstock, ON   N4V 0A1

All concerns will be thoroughly investigated as per the provincial policy outlined in the Fixing Long Term Care Act.

If you still have concerns or do not wish to submit your concern through Woodingford Lodge, you can reach out to:

Ontario Ministry of Long-Term Care
Long-Term Care Family Support and Action Line

Toll free at 1-866-434-0144
Hours of Operation: 8:30 a.m.–7:00 p.m., 7 days a week

Or mail to:
Director – Long-Term Care Inspections Branch
Long-Term Care Operations Division
119 King St. W. 11th Floor, Hamilton, ON   L8P 4Y7


Contact the Patient Ombudsman