Support Clerk

POSITION DESCRIPTION

Department: Human Services
Reports to: Manager of Human Services
Effective Date: April 2014
Positions Supervised: 0
Revised Date: N/A

POSITION SUMMARY:

Provide clerical support to various operations within the Human Services Department. This position delivers service around the following seven quality of life indicators: health, housing, income, employment, education & training, safety, and transportation. These indicators are integral in ensuring individuals are able to achieve full and equitable participation in their communities and it is the goal of the Department to assist individuals in improving their quality of life indicators.

KEY ACOUNTABILITIES:

Support Clerks may perform some or all of the following:

Assists with collection of information and subsequent data entry.
Processes client information and related correspondence as required.
Directs incoming mail, courier, fax, and internet information, as well prepares outgoing mail.
Process departmental accounts payable and accounts receivable for all program service areas.
Provides support as requested, including, but not limited to, correspondence, minutes, reports, confidential documentation, room booking, photocopying, filing, requisition of selected supplies, maintenance of office equipment/supplies and department forms.
Provides administrative support to co-workers as required.
Prepares and completes information reports that are requested by the Manager of Human Services.
Performs additions to website, creates and maintains pamphlets and calendars.
Performs reception functions, receiving information, answering general inquiries and making appropriate referrals.
Liaises with appropriate Department staff, other County departments, and outside organizations.
Meets goals/targets of Department as established by the County and/or provincial government ministries/departments.
Assists with orientation of new staff.
Performs other duties as assigned.

QUALIFICATIONS FOR SUCCESS

Grade 12 education; post-secondary education in the field of office administration would be considered an asset.
Six months experience in a similar capacity.
Excellent computer and keyboarding skills, including proficiency in Microsoft Office programs, Adobe, database management, e-mail and the internet.
Knowledge of general office procedures and office equipment, such as scanner, fax machine, and photocopier.
Excellent interpersonal, oral and written communication skills, and a professional work ethic.
Ability to work independently and as a team member to manage time and achieve outcomes.
Valid Ontario Driver’s License and a reliable vehicle with insurance coverage.

COMPETENCIES FOR SUCCESS

Individual Contributor
Emerging Leader

WORKING CONDITIONS

Work generally performed in an office setting.
May require dealing with potentially abusive and/or demanding clients.
Work may involve occasional driving.
Work involves sustained periods of interaction with computer systems requiring considerable attention to detail.
Work may involve attendance at meetings that occur after normal working hours.