Oxford County introduces Waterline
New annual newsletter will replace other water and wastewater notices mailed throughout the year
Oxford County is piloting an annual newsletter, “Waterline,” to replace other water and wastewater notices mailed throughout the year, including watermain flushing and outdoor watering. Residents can expect to receive the newsletter in the mail in March and are encouraged to keep it handy for future reference.
The first issue of the newsletter includes information and updates on annual water rates; watermain maintenance schedules, including spring and fall flushing and swabbing; summer water conservation program; reminders about what to flush; and who owns what when it comes to the water and sewer pipes running to your home.
Residents who receive the newsletter in the mail are asked to help Oxford County understand if this is a helpful way to receive information on water and wastewater services by completing the survey found in the newsletter. By replying, residents have a chance to win a free rain barrel delivered to their home.
The newsletter is distributed to homes in Oxford County but is intended for customers of Oxford County Water and Wastewater services only. If you do not receive the newsletter within a few weeks and believe you should have, please email water@oxfordcounty.ca.
All information found within the Waterline newsletter, including a digital copy of the newsletter, can be found on the Oxford County website by visiting www.oxfordcounty.ca/water-wastewater.
Comment
Don Ford, Manager, Water and Wastewater Services, Oxford County
“The new Waterline newsletter is intended to serve as a snapshot of what residents can expect throughout the year when it comes to water and wastewater services, as well as providing additional information they may not know. With this first issue, we are looking for feedback from our customers so we can be sure this way of communicating is helpful and meets their needs.”
Background
- Oxford County is responsible for the management, maintenance, and long-term capital planning for the County’s water and wastewater systems. Oxford County operates all treatment plants for water and wastewater.
- The City of Woodstock and the Town of Tillsonburg operate portions of their water distribution and wastewater collection systems. Oxford County operates and maintains these systems in the remaining area municipalities and select portions of the City of Woodstock and Town of Tillsonburg.
Graphic
PDF: 2025 Waterline newsletter
About Oxford County
Located in southwestern Ontario at the crossroads of Highways 401 and 403, Oxford County has a population of approximately 140,000 people across eight area municipalities that are “growing stronger together.” A partnership-oriented, two-tier municipal government, Oxford County is committed to 100% renewable energy, zero waste, zero poverty, and being 100% housed. Oxford County is situated in one of Ontario’s richest areas for farmland, with a diversified local economy that is home to an innovative agricultural industry, leading automotive manufacturers, and the Oxford County Cheese Trail. Oxford also offers a thriving local arts and culinary community, as well as conservation parks, natural areas and more than 100 kilometres of scenic trails. The County’s Strategic Plan puts forward a vision of “Working together for a healthy, vibrant, and sustainable future.” The Oxford County Administration Building is in Woodstock, Ontario. Visit www.oxfordcounty.ca, follow us on social media, or download our Facts and Stats to learn more.