TEMPLATE: JOB DESCRIPTION- DO NOT DELETE - MUST MAKE COPY (1)

POSITION DESCRIPTION

Department: Corporate Services and Human Resources
Reports to:  Supervisor of Business Innovation
Effective Date: 2023
Positions Supervised: 0
Revised Date: January 2026

POSITION SUMMARY:

Responsible for documenting and analyzing Oxford County business processes, identifying opportunities for improvement, and acting on those opportunities to enhance the efficiency, transparency, and accountability of the services provided to Oxford County residents, businesses, and community partners. Responsible for ensuring timely, accurate, comparable, usable, relevant data is collected for the purposes of analyzing the data and creating meaningful reports that support evidence-based decision making.

PRINCIPAL RESPONSIBILITIES:

• Process Documentation and Analysis: Interview subject matter experts to learn about and document business processes. Conduct thorough analyses of business processes to identify areas for improvement.
• Process Mapping: Create clear, concise diagrams depicting the necessary staff, actions, and systems involved in the process and the pathways with which the information flows including where and how the information is stored.
• Stakeholder Engagement and Collaborative Problem Solving: Work collaboratively with cross-functional teams to draft, revise, and recommend new processes and procedures that align with the County’s strategic goals and objectives.
• Requirements Management: Gather, document, validate and manage business requirements, ensuring traceability from business needs through implementation and project outcomes.
• Data Governance: Establish and maintain best practices for data collection that help to ensure data collected are timely, accurate, comparable, usable, and relevant to key performance indicators.
• Subject Matter Expert (SME) Engagement: Engage with internal and external SMEs to learn about how they do their work and where pain points, inaccuracies, and/or inefficiencies are.
• Impact Assessment: Evaluate and mitigate potential impact(s) of changes to business processes on stakeholders, service delivery, and budget.
• Project Coordination and Delivery Support: Support and where appropriate, lead project activities by contributing to project planning, scheduling, risk tracking, dependency management, and status reporting to ensure initiatives are delivered on time and within scope.
• Continuous Improvement: Participate in the ongoing review and assessment of existing business processes, identifying opportunities to streamline, standardize or eliminate processes based on changing organizational needs and evolving best practices.
• Assist in administering leading practices in corporate performance measurement and reporting, value for money assessments, and recommend corporate performance and outcome metrics that demonstrate measurable progress for corporate initiatives and objectives.
• Communication and Facilitation: Plan and facilitate workshops, working sessions, and meeting to support decision making, align stakeholder and communicate progress, risk, and outcomes effectively.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Post-secondary degree combined with demonstrated experience in business analysis, requirements gathering, and stakeholder engagement.
• Progressive experience working as a business analyst or in a related role, preferably within a municipal or government setting. Experience in consultation is an asset.   
• An equivalent combination of education and experience may be considered.
• Demonstrated experience supporting or coordinating projects, including exposure to project planning, scheduling, and status reporting.
• Proven analytical skills with the ability to synthesize complex information, conduct research, and draw meaningful conclusions.
• Excellent written and verbal communication skills, including the ability to prepare clear and concise reports and presentations.
• Proficiency in data analysis, research methodologies, and statistical tools.
• Collaborative mindset and the ability to work effectively in cross-functional teams.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Attention to detail and a commitment to accuracy.
• Problem-solving orientation and a proactive approach to addressing challenges.
• Proficiency in a wide array of technology and tools. Experience with Salesforce CRM, SAP SuccessFactors, Microsoft O365 (i.e., Excel, PowerBI, Lists, Planner), and SQL considered an asset.
• Knowledge of relevant legislation, statutes, framework, and regulations related to municipal and program specific operations including the Municipal Act, MFIPPA and PHIPA.
• Valid Ontario driver’s license is required.
• An acceptable Criminal Record Check will be required.

COMPETENCIES FOR SUCCESS:

• Ability to demonstrate the required core and leadership competencies for this position in alignment with Oxford County’s competency framework.
• Core competencies include teamwork, communication, innovation, service excellence, accountability and integrity, and inclusivity.

WORKING CONDITIONS:

• Works in an office environment subject to frequent interruptions. Hybrid opportunity is available.
• Travel throughout the County to different sites is required on an as needed basis.