Systems and Applications Supervisor

POSITION DESCRIPTION

Department: Corporate Services
Reports to: Manager of Information Technology
Effective Date: July 2025
Positions Supervised: 3
Revised Date: N/A

POSITION SUMMARY:

As a member of the Information Technology (IT) Team, the Systems and Applications Supervisor oversees the day-to-day operations of the Systems and Applications Team within Oxford County. This position is responsible for ensuring Oxford County’s systems and servers are operating reliably and providing next level support for all required sites

PRINCIPAL RESPONSIBILITIES:

Collaborate and support the Systems and Applications Team.
Provide leadership, coaching, mentorship, and performance management for the Systems and Applications Team. Foster a culture of motivation, professional development, and continuous learning within the team.
Provides input with IT budget preparation process, including identifying new initiatives and related budget requirements.
Assist with creation and testing of cybersecurity strategies, disaster recovery, and incident response plans.
Design and implement robust backup solutions and testing strategies for supported sites and services.
Implement and support of Supervisory Control and Data Acquisition (SCADA) server infrastructure for supported sites within Oxford County.
Identify and design upgrade/replacement plan for server hardware, components, and related applications nearing end of life.
Procure and manage Microsoft licenses and subscriptions.
Configuration and administration of internal technical documentation solution within Business Systems division.
Monitor system performance, analyze logs, and identify potential issues to prevent downtime and security risks.
Collaborate with internal teams and supported area municipalities to identify new technologies, optimize infrastructure, and improve overall system reliability.
Create and maintain technical documentation related to server infrastructure and supported services.
Conduct research, provide recommendations, and implement best-in-class technology and security practices.
Respond to cybersecurity incidents identified by the Oxford County IT team.
Receives and attempts to resolve service-related complaints, concerns and questions in a timely and responsive manner. Refers and escalates to the appropriate individual as necessary.
Understanding of role specific health and safety responsibilities, and ensured compliance with internal and external safety policies, procedures, and legislation, including the Occupational Health and Safety Act.
Performs other duties as assigned

MINIMUM QUALIFICATIONS:

Post-secondary education in Computer Science and Information Technology or related discipline.
Demonstrated experience leading a team and providing front line customer service.
Demonstrated senior level experience supporting Microsoft-based servers in a corporate environment.
Strong technical knowledge and hands-on experience administering Microsoft 365, including Entra, Exchange, Teams, and SharePoint
Proven experience supporting Linux based servers
Demonstrated working knowledge of networking technologies.
Strong troubleshooting and analytical skills.
An equivalent combination of education and experience may be considered.
Excellent written and verbal communication skills.
Able to take initiative and work independently.
Time management skills, including prioritization of tasks, scheduling, and goal setting.
Experience supporting computer endpoints in a corporate environment (Windows and macOS) preferred.
Experience with budget development is preferred. Experience supporting SCADA systems (asset).
Information Technology Infrastructure Library (ITIL) certification (asset).
Knowledge of relevant trends, best practices and legislation and regulations.
Valid Ontario drivers’ license required.
An acceptable Criminal Record Check will be required.

COMPETENCIES FOR SUCCESS:

Ability to demonstrate the required core and leadership competencies for this position in alignment with Oxford County’s competency framework.
Core competencies include teamwork, communication, innovation, service excellence, accountability and integrity, and inclusivity.
Leadership competencies include strategic thinking, leading people, achieving results, project/process management, and fostering change.

WORKING CONDITIONS:

Primarily works in an office environment.
Travel throughout the County will be required on an as needed basis.
Participate in the after-hours on-call rotation, providing second-level emergency support for Oxford County IT on-call team.