Systems and Applications Analyst

POSITION DESCRIPTION

Department: Corporate Services
Reports to: Supervisor of Systems and Applications
Effective Date: October 2025
Positions Supervised: 0
Revised Date: N/A

POSITION SUMMARY:

As a member of the Information Technology (IT) Team, the Systems and Applications Analyst is responsible for the design, installation and support for servers and server-based applications maintained by Oxford County IT.

PRINCIPAL RESPONSIBILITIES:

Install, configure, and maintain Windows and Linux servers in a hybrid (physical and virtual) environment.
Configure and maintain server-based technologies such as Active Directory, Group Policy, Print Servers, and File Servers.
Install and configure server-based applications on Windows and Linux servers.
Configure, monitor, and troubleshoot Microsoft 365 services including Entra, Exchange, SharePoint, Teams, and OneDrive.
Monitor system performance, analyse logs, and identify potential issues to prevent downtime and security risks.
Implement new technologies, optimize infrastructure, and improve overall system reliability for supported teams and area municipalities.
Create and maintain technical documentation related to server infrastructure and supported services.
Assist with IT Support Services queue when required, including documenting technical support requests and related solutions.
Perform regular data backups and backup testing.
Implementation and support of Supervisory Control and Data Acquisition (SCADA) server infrastructure for supported sites within Oxford County.
Provide escalated support for IT Support Analysts within Oxford County IT.
Conduct research, provide recommendations, and implement best-in-class technology and security practices.
Respond to cybersecurity incidents identified by the Oxford County IT team.
Receives and attempts to resolve service-related complaints, concerns and questions in a timely and responsive manner. Refers and escalates to the appropriate individual as necessary.
Understanding of role specific health and safety responsibilities, and ensured compliance with internal and external safety policies, procedures, and legislation, including the Occupational Health and Safety Act.
Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Post-secondary education in Computer Science and Information Technology or related discipline.
Demonstrated experience supporting Microsoft desktop operating systems and productivity suites.
Demonstrated recent experience administering Windows and Linux based servers.
An equivalent combination of education and experience may be considered.
Competent working knowledge of Microsoft 365, including Entra, Exchange, Teams and SharePoint.
Demonstrated working knowledge of networking technologies
Thorough troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Able to take initiative, work independently, and handle confidential information with discretion and integrity.
Experience supporting Macintosh computers (laptops/workstations) (asset).
Previous front-line customer service experience is preferred.
Experience supporting SCADA systems (asset).
Information Technology Infrastructure Library (ITIL) certification (asset).
Knowledge of relevant trends, best practices and legislation and regulations.
Valid Ontario drivers’ license required.
An acceptable Criminal Record Check will be required.

COMPETENCIES FOR SUCCESS:

Ability to demonstrate the required core and leadership competencies for this position in alignment with Oxford County’s competency framework.
Core competencies include teamwork, communication, innovation, service excellence, accountability and integrity, and inclusivity.

WORKING CONDITIONS:

Primarily works in an office environment.
Travel throughout the County will be required on an as needed basis.
Participate in the after-hours on-call rotation, providing first-level emergency support for Oxford County IT on-call team.