The Public Works department is responsible for the management, maintenance operations and capital works for Water & Wastewater. The finance department is responsible for administering the water billing and collection process.
If you have an issue with the systems water and wastewater operations such as water quality or meter issues, please contact your billing agent. Depending on where you live and the type of concern, your operation staff could be Oxford County, City of Woodstock or the Town of Tillsonburg. For after-hour emergency calls, find the numbers for your area listed on the Billing page.
For service specific information, contact Public Works at 519-539-9800, Monday to Friday, 8:30 am - 4:30 pm.
Financial relief measures for water and wastewater customers
On May 13, Oxford County Council approved financial relief measures for residents and businesses relying on municipal water and wastewater systems during the COVID-19 outbreak. More.
Estimate your water and wastewater bill
Oxford County's online calculator lets you estimate the monthly and annual water bill for someone living in your community. Try it here
Rate changes for 2020
Starting on January 1, 2020, new rates for water and wastewater come into effect. Rates for 2017-2020 were set in 2017 following public consultation and will vary depending on where you live in Oxford County. More info | See the bill insert
Need a locate? Call before you dig.
Before you dig, you must contact On 1 Call for all water and sewer locates. On 1 Call offers a free, 24/7 locate service both online or by calling 1-800-400-2255.