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Service Excellence

Strategic Direction 5: A County that performs and delivers results

 

Customer service has been an area of focus—and pride-- for the County for many years. The “Service Excellence” strategy represents a the next step in our customer service philosophy, in which regard for our citizens and each other is ingrained in everything we do.

 

Our strategy

  • Create a culture of service excellence
  • Educate staff about service standards
  • Get better quality of feedback on customer service

Download the Service Excellence strategy book

 

 

More information

 

Contact Customer Service

 

 

 

For employees

 

Download the printable Service Excellence reference sheet
Download the Service Excellence poster


 

 


Oxford County is taking steps to support our community's response to COVID-19 (coronavirus disease) and measures taken by Southwestern Public Health. We are monitoring our operations daily to ensure we are taking the right actions to protect our residents, employees and visitors. Get updates at www.oxfordcounty.ca/COVID-19