Service excellence

Home

Your Government

Corporate performance

Strategic plan

Vision to action

Service excellence

Menu

Home
Services for You
- Services for You
- Health
- Fines/Provincial Offences
  - Fines/Provincial Offences
  - Paying your fine
  - Going to court
- Human Services
  - Human Services
  - Financial Help
    - Financial Help
    - Social Assistance
    - Program Benefits
    - Appealing Decisions
    - Child Care Subsidy
    - Children's Services
      - Children's Services
      - Child Care Fee Subsidy
      - Working with our Community Partners
  - Shelter and Housing
    - Shelter and Housing
    - Find Housing
    - Home Ownership Program
    - Tenant Services
    - Build Better
  - Resources
    - Resources
    - Wage Enhancement
    - OEYCFC Plan
  - Online Forms
  - Emergency Food Services
- Water & Wastewater
  - Water & Wastewater
  - Drinking Water
    - Drinking Water
    - Frozen Water Service
    - Your drinking water system
      - Your drinking water system
      - Ingersoll water system
    - Only Tap Water Delivers
    - Water conservation
      - Water conservation
      - Rain barrels
      - Lawn & garden tips
      - "How much water?" campaign
    - Financial plan & Annual reports
    - Bulk water stations
    - Private wells
    - Source water protection
  - Wastewater
    - Wastewater
    - Wastewater treatment facilities
    - Sewer use by-law enforcement
      - Sewer use by-law enforcement
      - Residential oil and grease
    - Grinder pump
    - Biosolids management
    - Septic Tanks
    - Annual reports
    - Policies
  - Rates and by-laws
    - Rates and by-laws
    - Billing
  - Projects/studies
    - Projects/studies
    - Clean Water and Wastewater Fund Projects
  - Water Efficiency Rebate Programs
- Waste management
  - Waste management
  - Curbside collection
  - Reduce & Reuse
  - For business
  - Resources
  - Requests
  - Waste Reduction Week
- Long Term Care
  - Long Term Care
  - Family Transition Program
  - Admissions
  - About Woodingford Lodge
    - About Woodingford Lodge
    - Privacy Statement
    - History
    - Locations
    - Strategic plan
    - BPSO
  - For residents
    - For residents
    - Nursing and personal care
    - Recreational programs
    - Nutrition
    - Services
    - Living here
      - Living here
      - What you can bring
    - Music & Memory program
  - For families
    - For families
    - Post office
  - For volunteers
    - For volunteers
    - Opportunities
    - Application Form
  - Resources
- Library
- Planning and Development
- Community resources
  - Community resources
  - 211 is here to help
- Roads
- Mapping
  - Mapping
  - Maps
  - Printed Maps
  - Data requests
Business in Oxford
- Business in Oxford
- County Profile
- Planning and Development
  - Planning and Development
  - Official Plan
    - Official Plan
    - Natural Heritage and Forestry
      - Natural Heritage and Forestry
      - Forestry Conservation and Management
    - Growth Management
    - Oxford County Stewardship Award
  - Community Profile
  - Development
    - Development
    - Oxford County
    - Blandford-Blenheim
    - East Zorra-Tavistock
    - Norwich
    - South-West Oxford
    - Zorra
    - Ingersoll
    - Tillsonburg
    - Woodstock
  - Studies & Reports
- Economic Development
- Bid Opportunities
- Tourism
  - Tourism
  - Resources
  - Partnerships & Advertising
  - Contact Us
Explore Oxford
- Explore Oxford
- Tourism Oxford
- Libraries, museums, and archives
  - Libraries, museums, and archives
  - Libraries
  - Museums
  - Archives
    - Archives
    - Our services
      - Our services
      - Research
      - Collections
      - Publications
      - Record Donations
      - Educational Programming
        
        Educational Programming
        
        Teachers
        
        Students
    - Exhibits
      - Exhibits
      - Sen. Donald Sutherland
      - Joe Boyle
      - Honouring Oxford
      - Catherine McMullen Mann Scrapbooks
    - Location Information
      - Location Information
      - Using the Archives
- Where to stay
  - Where to stay
  - Hotels
  - Bed & breakfast
  - Vacation homes
  - Campgrounds
- Sports and recreation
- Trails & parks
  - Trails & parks
  - Oxford County Trails
    - Oxford County Trails
    - Guide to using the trails
  - Parks
  - Golf Courses
- Where to eat
- Attractions
Your Government
- Your Government
- Council
  - Council
  - Meet your Council
  - Accountability and Transparency
  - Procedure By-law
  - Archive
  - Council Delegation
    - Council Delegation
    - Council Delegation Request Form
- Corporate performance
  - Corporate performance
  - Annual Reports
  - Performance reporting
  - Financial performance
  - Strategic plan
    - Strategic plan
    - Vision to action
      - Vision to action
      - Inform and engage
      - Service excellence
      - Service delivery reviews
        
        Service delivery reviews
        
        Consultant Reports
        
        LTC Service Review
      - Employer of choice
        
        Employer of choice
        
        Competency Framework
      - Monitoring and reporting
      - Community sustainability
      - Our People, Our Strength
        
        Our People, Our Strength
        
        Competency Framework
        
        Succession Planning and Leadership Development
    - Strategic documents
      - Strategic documents
      - Community
      - Environmental
      - Public Health and Safety
      - Information
      - Support services
- Financial information
  - Financial information
  - Business plans & budgets
  - Financial statements
  - Policies
  - Property taxes
  - Fees and charges
  - Asset Management
- Departments and offices
  - Departments and offices
  - Oxford County Administration
  - Emergency Services
    - Emergency Services
    - Paramedic Services
      - Paramedic Services
      - About Paramedic Services
        
        About Paramedic Services
        
        Ambulance stations
        
        Base hospital
      - Service commitment
        
        Service commitment
        
        Level of service
      - Professional standards
      - Community
        
        Community
        
        Special events
        
        Public Access Defibrillator program
        
        Giving back to the community
      - Becoming a paramedic
    - Emergency planning
      - Emergency planning
      - Emergency Response Plan
        
        Emergency Response Plan
        
        Types of emergencies
        
        Role of the County
        
        Flood coordination
        
        Emergency detour routes
      - Emergency preparedness
        
        Emergency preparedness
        
        Know the risks
        
        Make a plan
        
        Make a kit
      - Rural Emergency Preparedness
    - 911
  - CAO & Clerk's Office
  - Corporate Services
  - Public Health & Emergency Services
  - Public Works
  - Human Services
  - Community Planning
  - Human Resources
    - Human Resources
    - Career opportunities
      - Career opportunities
      - Working at the County
      - Recruitment process
      - Student recruitment
  - Long Term Care
- Boards and Committees
- Speak up, Oxford
- Newsroom
  - Newsroom
  - News releases
  - Social media
  - Reports & Publications
  - Contacts

Service Excellence

Strategic Direction 5: A County that performs and delivers results

Customer service has been an area of focus—and pride-- for the County for many years. The “Service Excellence” strategy represents a the next step in our customer service philosophy, in which regard for our citizens and each other is ingrained in everything we do.

Our strategy

Create a culture of service excellence
Educate staff about service standards
Get better quality of feedback on customer service

Download the Service Excellence strategy book

More information

Contact Customer Service

For employees

Download the printable Service Excellence reference sheet
Download the Service Excellence poster