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Speak Up, Oxford!

Oxford County's online town hall --Speak Up, Oxford! -- helps make it easier and more convenient for people to voice their opinions on municipal programs and services. Some campaigns may ask you to complete a survey, send an e-mail, or comment on an action plan. 

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October 27, 2016
Water/Wastewater Rates

New rates are being proposed for municipal water and wastewater systems for 2017 - 2020

UPDATE (Feb. 8, 2017): Oxford County Council has approved new water and wastewater rates for 2017-2020, while suspending collection of funds for the CSAP program. 

Visit the Water Rates & By-Laws page or for a full breakdown of the rates for your community.

Oxford County is seeking public input on new proposed water and wastewater rates for 2017–2020. Updated rates for the Community Servicing Assistance Program (CSAP) are also up for public input.

The proposed rates are up for review from October 26 until the end of 2016. The final rates scheduled to return for Council’s consideration at the January 25, 2017 meeting.

The consultation process will include hearing from local municipal leaders, the business community and residents.

Oxford County held a public consultation for Water/Wastewater rates:

November 30, 2016
6:00 p.m. - 7:30 p.m.
Oxford County Administration Building - Council Chamber
21 Reeve St., Woodstock

What are the proposed rates?

Oxford County provides municipal water services to 21 communities. 11 of those communities also have municipal wastewater services.

All of the wastewater systems and the three urban water systems are maintained as independent financial systems. The township water systems are grouped into one financial system to achieve economy of scale.

Year-over-year percentage changes for the typical annual user are provided in the summary charts below.

System comparison 

Proposed annual cost of water & wastewater 2016 - 2020

Proposed water rates by system





Proposed wastewater rates by system





Mount Elgin







Reports & presentations

Oxford County Council report PW 2016-58 (October 26, 2016)

Hemson report to County Council (October 26, 2016)

Submit a question or comment

Provide your feedback on proposed water/wastewater rates for 2017 - 2020 and ask questions through Speak Up, Oxford!

Submit your comment now

Community Servicing Assistance Program (CSAP)

The Community Servicing Assistance Program (CSAP) was developed to provide financial assistance to existing landowners where municipal water and sewers have been extended to replace private water and wastewater systems. There are two financial components to the CSAP program; the revenue collected from existing water and wastewater customers, and the maximum cost billed per residential service as set out in the by-law.

CSAP is being reviewed as part of the current Water/Wastewater rate study.

The proposal includes:

  • The CSAP charge remain at $10.00 per water service and $10.00 per wastewater service per year
  • The maximum cost billed per residential service will be increased at the rate of 3% per year

Source Water Protection Program

There are four Source Protection Plans (SPPs) applicable to Oxford County that have been under development by local Conservation Authorities and County staff since 2006. In order to support the program activities within these Plans, incentives for implementing best management practices; retention of experts to assist with risk management plans; administration; and, where necessary, purchase of highly vulnerable lands, requires funding.

To fund this program, Council approved the recommendation to add a Source Protection monthly charge on every water customer within the 2017 to 2020 water rate structure, of $0.03/m3, with a minimum charge of $1.20 per month.

Click here for more information about Source Water Protection Programs in Oxford.

Oxford County is taking steps to support our community's response to COVID-19 (coronavirus disease) and measures taken by Southwestern Public Health. We are monitoring our operations daily to ensure we are taking the right actions to protect our residents, employees and visitors. Get updates at