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Water & Wastewater Billing

Oxford County currently provides water services for 21 communities with approximately 34,500 customers and wastewater services for 11 communities with approximately 32,000 customers. The County does not directly bill residents, but instead uses athird-party billing provider to charge and collect water and wastewater fees.

Each Water and Wastewater financial system is self-sustaining. Revenue comes from billing residents for water use. There are 4 water financial system, and 11 wastewater financial system. Each system rates are set differently to cover the system’s operational and capital costs. Read more on the Water & Wastewater Rates page

You will receive a bill for your water use from one of the County’s billing agents. Depending on where you live, your billing provider could be ERTH Solutions, Erie Thames Power or Tillsonburg Hydro. See table below

You are charged for water use based on your water meter reading. The Oxford County’s billing agent RDS Solutions is responsible for reading each meter via drive-by meter technology. Meters are read once a month, however could be more for final reads. <<link to meter reading section>>

If you have an issue with the systems water and wastewater operations such as water quality or meter issues, please contact your billing agent. Depending on where you live and the type of concern, your operation staff could be Oxford County, City of Woodstock or the Town of Tillsonburg. For after-hour emergency calls, the numbers are listed below:

Water

Wastewater

Billing Agent

Operations

Townships
(Beachville,
Brownsville,
Bright,
Dereham Centre,
Drumbo,
Embro,
Hickson,
Innerkip,
Lakeside,
Mt. Elgin,
Norwich,
Otterville,
Plattsville,
Princeton,
Springford,
Sweaburg,
Tavistock,
Thamesford)

Norwich

Tavistock

Plattsville

Drumbo

Thamesford

Mt Elgin

Embro

Innerkip

ETP Power Corporation

Website: www.erthpower.com

Call: 877-850-3128

Email: info@erthpower.com

County of Oxford

Phone:

Email:

Ingersoll

Ingersoll

Tillsonburg

Tillsonburg

Town of Tillsonburg

Call: 519-688-3009

Website: www.tillsonburg.ca

In person: 10 Lisgar Avenue

Tillsonburg, ON

N4G 5A5

Town of Tillsonburg1

Woodstock

Woodstock

ERTH Solutions

Call: 1-877-485-6050
Visit: www.erthsolutions.com
Email: customerservice@erthsolutions.com

City of Woodstock1

  

Any other questions can be directed to the County’s water billing group by calling 519-539-9800 or email waterbilling@oxfordcounty.ca

Frequently Asked Questions

New water account?
What should I do in event of an ownership change?
I have a high water bill. What should I do?
What do I need to know about Tenant Accounts?