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February 09, 2016
Water meter replacements to begin in Tillsonburg
Residents will be asked to schedule appointments to have a new meter or meter reading equipment installed in their home

Tillsonburg residents will be having their water meters changed over the coming weeks.

Following the successful completion of Phase 1 of the Universal Metering project in Woodstock in 2011, Phase 2 is now being rolled out, starting with the Town of Tillsonburg this month. The project includes installation of water meters in the Township water systems and replacement of older water meters in Tillsonburg, Ingersoll and Norwich. Each meter will also be fitted with a new meter reading device.

The Oxford County Water Meter program is a mandatory program being conducted with installation contractor Corix Water Products.

Tillsonburg residents will soon begin receiving booklets in the mail (pictured right), outlining the program. Once the booklet is received, residents will have two weeks to book an appointment by phone or online

The process for making an appointment is quick and easy with flexible times to make the installation convenient. Corix water meter installers will be working from 8:00 a.m. – 8:00 p.m. Monday through Friday and 8:00 a.m. - 5:00 p.m. on Saturdays. A typical water meter installation will take between one and two hours.

Installations are being conducted on an area by area basis, so residents are asked not to attempt to book an appointment until they receive their program booklet in the mail.

For Tillsonburg residents who wish to receive more information about the Oxford County Water Meter Program, and to ask questions, a public information session is being held:

Wednesday, February 17, 2016
4:00 p.m. – 7:00 p.m.
Marwood Lounge, Tillsonburg Community Centre

45 Hardy Ave., Tillsonburg

The session is an informal drop-in format where residents can receive more information and ask questions of Oxford County and Corix staff. Residents can also learn more by visiting

Once the water meter replacements are complete in Tillsonburg, Corix will be moving on to other areas in the County in the following order:

  • Brownsville, Mount Elgin, Dereham Centre, Springford, Otterville, Norwich, Princeton, Drumbo, Bright and Plattsville
  • Innerkip, Hickson, Tavistock, Beachville, Sweaburg, Lakeside, Embro and Thamesford
  • Town of Ingersoll

The goal is to have all meters installed by the end of Spring 2017. Additional public information sessions will be held in other areas of the County as the project advances.

The upgraded water meters will be more cost efficient, as they send out meter readings through a radio signal. This will allow a mobile collection unit to simply drive by a home to take a meter reading.



Deborah Goudreau, Manager of Water Services, County of Oxford

“Cooperation from residents in booking appointments at the right time is important to making this a seamless transition to new water meters. This is a mandatory program that will ensure all households are paying for the water they use and will encourage efficient use of our groundwater resources. The meter installers from Corix Water Products will be carrying photo ID. We encourage residents to look for the logo on their vehicles and ID badges as they work their way through Tillsonburg’s neighbourhoods installing the upgrades.


Frequently asked questions

Q – What is the deadline for having a meter installed?

You are required to book your appointment within two weeks of receiving your booklet in the mail. There is no benefit to delaying the installation. It is best to have the installation done while the meter installers are working in your area.

Q – Where will the meter be installed?

The new meter will be installed in the same place as your old meter, which is likely in your basement near the main shut off valve. Prior to your installer’s arrival, please ensure this area is clear to provide adequate working space. An adult at least 18 years old must be home at all times during the installation.

Q – When will the metered rate take effect?

You will continue to pay the flat rate for water until all the meters are installed and the reading system is up and running in your area.

Q – Can I install the meter myself?

No. Corix Water Products has a contract to supply and install the water meters and the reading equipment device. Every installer has been specially trained to install water meters. Their qualifications include certification by the Ontario Ministry of Training, Colleges and Universities Water Meter Installer (WMI) 800A program.

Oxford County staff will maintain the water meters at no cost to the customer, provided reasonable care is taken. It is illegal to tamper with a water meter.

Q - Does the water meter have to go in my house?

Yes, the meter must be installed in the house, on your incoming water service. The meter will be read by radio frequency, so no one will ever need to enter your home or property after the installation. The only exception will be if the meter requires maintenance. 


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About Oxford County

Located in the heart of southwestern Ontario, Oxford County has a population of approximately 109,000 people across eight municipalities that are “growing stronger together” through a partnership-oriented, two-tier municipal government incorporated as the County of Oxford. One of Ontario’s richest areas for farmland, Oxford County also boasts a rapidly expanding commercial and industrial sector that is bolstered by its choice location at the crossing of Highways 401 and 403. The County is home to a thriving local arts, culture and culinary community, as well as conservation parks, natural areas and more than 100 kilometres of scenic trails. The Oxford County Administration Building is located in Woodstock. Visit or follow our social media sites at Oxford County’s Strategic Plan is at



Adam Nyp | Strategic Communication & Engagement

519.539.9800, ext. 3529 |

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